Service Level Agreements

We offer tiered Service Level Agreements (SLAs), which are designed to meet your maintenance and support needs, providing you with the full Fluid Experience. Bespoke SLAs are also available on request.

At Fluid AV, we understand the critical role audio-visual systems play in your business. Whether you use AV solutions for video conferencing, to support learning, as sales tools for menu boards or showrooms, or for any other reason, your AV systems should be operational when you need them.

Our Service Level Agreements are designed to provide you with exceptional maintenance and support tailored to your needs, giving you peace of mind that in the event of a system failure or downtime, we will deliver a fast and efficient service to get your AV systems back up and running.

What is a Service Level Agreement (SLA)?

A Service Level Agreement (SLA) is a contract between Fluid AV and you, outlining the level of support and preventive maintenance you can expect when you choose our services. Service Level Agreements are intended to optimise your AV systems for peak performance and reliability, providing support to ensure your systems remain operational.

Due to the travel time required to deliver Service Level Agreements, this service is currently available to our customers in Northern Ireland.

Why Choose an SLA with Fluid AV?

1. Experienced Team
We are experienced in delivering SLAs for a wide range of customers, from large enterprise clients to the public sector, and from local learning providers to fast food outlets.

2. Tailored Solutions
We understand every business is unique, which is why we offer tiered SLAs to cater to your specific needs. Whether you’re a small business or a multinational corporation, we have a solution that fits your requirements and budget.

3. Preventive Maintenance
Proactive maintenance is key to maximising the lifespan of your audio-visual systems and can help prevent downtime before it occurs. Our Gold and Silver SLA packages include preventive maintenance inspections to identify and address potential issues before they escalate, minimising downtime and optimising performance.

4. Reliable Support
With our SLAs, you gain access to priority, prompt, and reliable support from our team of experts. Whether you encounter technical issues or require assistance, we’re here to help you resolve any challenges swiftly and efficiently through a dedicated ticketing system.

Don’t leave the reliability of your AV systems to chance.
Invest in an SLA from Fluid AV to benefit from unmatched technical support, preventive maintenance, and peace of mind that in the event of system failure, we’ve got you covered.

Fluid AV Gold Service Level Agreement
Our most comprehensive SLA tier offers extensive preventive maintenance and support, with discounted labour charges for additional services (speak with our team for more information). Ideal for enterprise-level clients with AV systems involved in business-critical functions or international operations.

Fluid AV Silver Service Level Agreement
Our most popular SLA tier provides solid support and proactive maintenance at a reasonable cost. Perfect for most AV installations and clients of varying sizes.

Fluid AV Bronze Service Level Agreement
Our entry-level SLA tier offers essential assistance in the event of system failures. Suitable for small businesses with straightforward systems with minimal support requirements but who want peace of mind their system will be supported in the event of a problem.

Contact our team for more information, to discuss your needs, and for your free, no-obligation quote.

Maintenance Fluid AV Audio Video Belfast

Panasonic

Panasonic are a Japanese company who have been in business for over 100 years and have a vast array of expertise when it comes to the audio visual sector. With a huge range of large format displays, touchscreens, projectors, video walls, cameras, communications and collaboration products, they cover all the bases. Panasonic have great reliability, performance and offer a range to suit all demands and budgets.

We are a dedicated Panasonic Business Partner.

https://business.panasonic.co.uk/

Newline

Newline are a relatively new brand to us and we supply interactive touchscreen displays from newline interactive. They are a huge company outside of the UK and Ireland and are growing market share in the interactive display panels. They partner with displaynote and Oktopus to provide an all-round interactive touch panel for the education sector.

NEC / Sharp

NEC have joined forces with Sharp to become SharpNECDisplays. We provide a range of displays including interactive displays, digital signage from SharpNEC as well a wide range of projectors and lenses.

Mersive

Mersive make the amazing solstice. The Solstice platform offers a wireless presentation experience that puts content at the centre of every meeting. Fit for any meeting space – such as conference rooms, huddle spaces or classrooms – Solstice will help you spend less time setting up and more time collaborating.

Logitech

Logitech are a brand that if you’ve spent anytime in the computing world, you will have heard of. Logitech also have a very strong pro audio visual section within their portfolio. They product some excellent video conferencing equipment such as the Logitech Meetup, Logitech Rally with TAP, webcams, PTZ cameras, streaming products and lots more.

Kramer

We stand by our every day use of Kramer cabling. We use Kramer for all our HDMI cables and a variety of other cabling as their quality is superb and failure rate is very low. Kramer have a huge range of products available that covers a vast array of areas of video and audio distribution.

For a full product range, click on https://www.kramerav.com

Huddly

Huddly are a specialist camera company who use several technologies to obtain superb performance. They combine good hardware, software and Artificial intelligence to ensure the quality of the end product is to a very high standard. They also partner with companies such as Creston who use Huddly cameras in their soundbars.

Extron

Another control system company and probably the more affordable option. Extron provide a huge range of audio visual options and a visit to www.extron.com will highlight the sheer range of options they manufacture. They are also one of the biggest providers of training in the Industry.

Epson

We provide a wide range of Epson projectors and lenses. Epson have been making projectors and lenses for quite some time and they have a wide selection to fit most locations.

We partner with displaynote for several software applications. These include Displaynote Launcher, Montage and broadcast. Displaynote Launcher offers a unique solution to quick access of personal information which can be accessed simply by swiping your phone in front of a touch screen.

https://www.displaynote.com/

Creston

Designer and manufacturer of control systems, audio and video distribution, wireless presentation, speakers and even motorised shades. They have a huge product portfolio and provide some of the most customisable options within the A/V industry. Their kit can be integrated into lots of situations. www.crestron.com

Brightsign

Brightsign are the number 1 brand for media players. BrightSign design media players and provides free software and cloud networking solutions for the commercial digital signage market worldwide, serving all vertical segments of the marketplace. BrightSign products are known for their signature reliability, affordability, market-leading technology and unsurpassed performance. We can also provide a service to turn your content into Brightsign content and this includes creating touchscreen content also. We can provide training on how to maintain this content, locally.

Barco

As a Barco Clickshare Conference partner, we have access to the excellent Barco CX range of wireless presentation systems. Barco have a huge range of products from medical displays to projection, presentation and much more. They are most well known for their conference system which has the barco USB button for one press sharing.

www.barco.com

Avocor

Avocor specialise in interactive touchscreens. We use an Avocor touchscreen in our own boardroom setup. They have options for every room, space and budget. Incredibly easy to use, their displays deliver seamless integration and by choosing Avocor in every meeting space, across a facility, campus or global offices ensures that the user experience is the same every time, meaning collaboration can happen more often and much faster, anywhere teams want to meet.

Service Level Agreements

What is a Service Level Agreement (SLA)?

Why Choose an SLA with Fluid AV?

Want to know more?

Belfast Office

Open Hours

Contact Us

Panasonic

Newline

NEC / Sharp

Mersive

Logitech

Kramer

Huddly

Extron

Epson

Creston

Brightsign

Barco

Avocor