Service Level Agreements

We offer tiered Service Level Agreements (SLAs), which are designed to meet your maintenance and support needs, providing you with the full Fluid Experience. Bespoke SLAs are also available on request.

At Fluid AV, we understand the critical role audio-visual systems play in your business. Whether you use AV solutions for video conferencing, to support learning, as sales tools for menu boards or showrooms, or for any other reason, your AV systems should be operational when you need them.

Our Service Level Agreements are designed to provide you with exceptional maintenance and support tailored to your needs, giving you peace of mind that in the event of a system failure or downtime, we will deliver a fast and efficient service to get your AV systems back up and running.

What is a Service Level Agreement (SLA)?

A Service Level Agreement (SLA) is a contract between Fluid AV and you, outlining the level of support and preventive maintenance you can expect when you choose our services. Service Level Agreements are intended to optimise your AV systems for peak performance and reliability, providing support to ensure your systems remain operational.

Due to the travel time required to deliver Service Level Agreements, this service is currently available to our customers in Northern Ireland.

Why Choose an SLA with Fluid AV?

1. Experienced Team
We are experienced in delivering SLAs for a wide range of customers, from large enterprise clients to the public sector, and from local learning providers to fast food outlets.

2. Tailored Solutions
We understand every business is unique, which is why we offer tiered SLAs to cater to your specific needs. Whether you’re a small business or a multinational corporation, we have a solution that fits your requirements and budget.

3. Preventive Maintenance
Proactive maintenance is key to maximising the lifespan of your audio-visual systems and can help prevent downtime before it occurs. Our Gold and Silver SLA packages include preventive maintenance inspections to identify and address potential issues before they escalate, minimising downtime and optimising performance.

4. Reliable Support
With our SLAs, you gain access to priority, prompt, and reliable support from our team of experts. Whether you encounter technical issues or require assistance, we’re here to help you resolve any challenges swiftly and efficiently through a dedicated ticketing system.

Don’t leave the reliability of your AV systems to chance.
Invest in an SLA from Fluid AV to benefit from unmatched technical support, preventive maintenance, and peace of mind that in the event of system failure, we’ve got you covered.

Fluid AV Gold Service Level Agreement
Our most comprehensive SLA tier offers extensive preventive maintenance and support, with discounted labour charges for additional services (speak with our team for more information). Ideal for enterprise-level clients with AV systems involved in business-critical functions or international operations.

Fluid AV Silver Service Level Agreement
Our most popular SLA tier provides solid support and proactive maintenance at a reasonable cost. Perfect for most AV installations and clients of varying sizes.

Fluid AV Bronze Service Level Agreement
Our entry-level SLA tier offers essential assistance in the event of system failures. Suitable for small businesses with straightforward systems with minimal support requirements but who want peace of mind their system will be supported in the event of a problem.

Contact our team for more information, to discuss your needs, and for your free, no-obligation quote.

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